CUSTOMER SERVICE REPRESENTATIVE Finance Department
The City oF Ashland is currently accepting applications for CUSTOMER SERVICE REPRESENTATIVE Finance Department
Supervisor: Revenue Administrator
Supervises: N/ A
Beginning Pay: $18.560/ hr
Class Characteristics: Performs customer service duties entering payments, answering customer/
citizen inquiries by phone or email correspondence. Reconciles Insurance Premium Tax Payments to
the City of Ashland from various insurance companies. Maintains filing system for Insurance Premium
tax and applies payment to appropriate account. Performs related work as apparent or assigned.
General Duties and Responsibilities: Collects payments that come in through the city. Receives
inquiries by phone and email. Answers inquiries on a variety of subjects such as Utility Billing,
Property taxes, Garbage and Insurance Premium Taxes. Receives and processes various applications
for new utility customers and information changes. Issues and collects licenses and permit fees,
net profits, property and insurance premium taxes, deposits, and municipal utility bill payments.
Processes orders for water to be turned on and off and completes waivers for out-of town tap
services. Collaborates with local service agencies and makes referrals for customers needing
assistance. Researches and identifies payments and entries inaccurately applied or other
discrepancies and adjusts. Collects and Reconciles Insurance Premium Tax payments. Assists with
delinquent accounts by monitoring, adjusting accounts, and adding penalties/interest. Research
returned checks and mails correspondence to customers. Provides information to the public and
assists with complaints on a variety of matters relating to various city accounts maintained.
Enters and maintains up-to-date data in the computer system and produces routine and specialized
reports. Calculates and enters utility adjustments for leaks and sewer for pool. Processes HEX and
DEX calculations from Property Valuation Administrator. Assists with annual fiscal audit as
needed. Assists with clerical and administrative duties.
Training and Experience: Graduation from high school or equivalent and moderate experience.
Certification/Licensing Requirements: Must have a valid driver's license. Must be bondable.
Overtime Provision: Non-Exempt.
Verification of high school graduation/receipt of GED, copy of driver's license and any applicable
certifications MUST accompany application. NO FAXED OR EMAILED APPLICATIONS ACCEPTED.
Closing Date and Time: THURSDAY, August 10, 2023 at 12:00 P.M.
Equal Opportunity Employer