Utility Management Institute

The Utility Management Institute (UMI) offers training to managers and those interested in becoming managers of both water and wastewater utilities and to other utility personnel seeking an in-depth understanding of both water and wastewater utilities. Through a set of six courses, the graduates of the program gain practical training in the field of utility management. Completion of all six courses in this progressive management training earns the graduate the designation of Utility Management Professional (UMP).

Over 780 water and wastewater professionals have taken part in the Utility Management Institute, including 520 UMP recipients.

2023 Class Schedule

Utility Organization, Regulation, & Law

March 14-15, 2023
Glasgow Water Company, Glasgow, KY

This 2-day course provides in-depth instruction on utility organization and structure in Kentucky and nationally, sections on the SDWA and CWA, state agencies, trade organizations, and other laws affecting utility operations. Participants will also explore how Kentucky measures up to the rest of the United States in regards to utility service and public health protection.

Utility Finance and Administration

May 9-10, 2023
KY Dam Village State Resort Park, Gilbertsville, KY

This 2-day course offers sections on financial planning, budgeting, and reporting. Discussions include capacity development and utility rates, purchasing, cost of service considerations, uniform systems of accounts, and financing utility improvements and expansions.

Human Resource Management For Utilities

July 11-12, 2023
Morehead Conference Center, Morehead, KY

The HR functions of any organization are among the most challenging for managers.  This 2-day course includes sections on personnel policies, hiring, and firing, compensation and benefits, motivation and training, dealing with experts, and employee evaluation.

Modern Technology and Utility Management

August 9, 2023
Kentucky Rural Water Association, Bowling Green, KY

Technology allows every industry to make huge improvements in service and efficiency if used appropriately. This 1-day course examines the latest technological advancements in the water and wastewater industry including GIS/GPS, computer advancements, new treatment technologies, SCADA and telemetry, and security issues as they relate to technology.

Public Relations in Utility Management

September 12, 2023
Louisville Water Company, Louisville, KY

Until recently, public relations have been the most ignored aspect of public utility operations. This 1-day course explores the newfound importance of fostering positive relationships with both internal and external customers, governmental relations, and dealing with the media. All with the goal of improving the perception of others by telling the success stories of modern utilities.

Utility Management 101

November 7-8, 2023
Holiday Inn Express, Somerset, KY

This introductory 2-day course provides participants with an excellent foundation of utility management knowledge. Includes sections covering the historical background of water and wastewater service; drinking water and clean water regulations; utility organizational structures; basics in finance, personnel, and public relations; and the board/manager relationship.


When registering for all six courses at $795 students will have two years to complete the program; or if you prefer, classes may be taken when convenient and charged at an individual rate. For additional savings, register two or more participants from the same utility at $715 each.

  • Member Rate for all six courses: $795
    Students will have two years to complete all six courses at a discounted price.

  • Discounted Member Rate: $715 for multiple participants
    Two or more participants registered from the same utility will be charged a discounted rate of $715 each.
Member Rate for Individual Courses
UMI 101 (Introductory Course) 2 days $250
Utility Organization, Regulation & Law (1 &1/2- days) $200
Utility Finance & Administration (1 & 1/2 days) $200
Human Resource Management for Utilities (1 & 1/2 days) $200
Modern Technology and Utility Management (1 day) $100
Public Relations in Utility Management (1 day) $100

To register for any of our upcoming UMI events, please visit our Training page for registration details. Class size is limited. For additional information please contact the KRWA office at 270-843-2291 or j.cole@krwa.org.

**No Operator Certification hours are offered by the UMI.