Customer Relations Agent/Senior Customer RelationsAgent
This position will be filled as a Customer Relations Agent or Senior Customer Relations Agent based on candidate qualifications.
Salary ranges are as follows:
Customer Relations Agent $38,937.40-$55,993.60
Senior Customer Relations Agent $44,678.40-$65,353.60
Customer Relations Agent
Interacts with customers answering questions, researching issues, processing requests and providing general information. Assists Customer Relations Agents with difficult customer issues and overall job functions. Exercises discretion and judgment in decision-making, using initiative while performing work of a higher level of complexity with limited supervision. Provides off-shift coverage by dispatching requests to on-site inspectors, creating work orders and mobilizing crews to respond to emergency issues. Performs various clerical duties as required.